Community Guidelines

Document Date: January 2026

Introduction

Welcome to the It's My Health community. This space exists for one purpose: to help people learn, share, and support each other on their health journeys. Our community works best when everyone feels safe, respected, and empowered to participate.

These guidelines aren't here to police you. They're here to protect the spirit of the community. They help keep conversations constructive, ensure everyone feels welcome, and maintain the educational focus that makes It's My Health special.

By participating here, you're joining a group of people who are curious, thoughtful, and committed to learning. These guidelines help us keep it that way.

1. Be Kind, Be Human

This community is built on curiosity, learning, and support. Treat others with respect, even when you disagree.

No shaming, no hostility, no personal attacks. We're all here to learn and grow.

2. Share Experiences, Not Diagnoses

You're welcome to share what has helped you, what you've tried, or what you're wondering about.

But please don't diagnose other members, prescribe treatments, or give medical instructions.

We keep things educational, not clinical.

3. Protect Your Privacy (and Others')

Share only what you're comfortable sharing.

Don't post medical records, lab results, or anything you wouldn't want publicly visible.

Never share someone else's private information.

4. No Emergencies

This is not a place for urgent medical concerns.

If you're experiencing a medical emergency or crisis, seek immediate professional care.

5. Evidence-Informed, Not Promotional

We welcome thoughtful discussion about supplements, lifestyle changes, and health strategies.

We do not allow:

• Spam
• Sales pitches
• MLM promotions
• Affiliate links
• "Miracle cure" claims

This keeps the space trustworthy and safe.

6. Stay on Topic

Our forums are for health education, functional medicine insights, and community learning.

Posts that are wildly off-topic may be removed to keep the space focused and helpful.

7. Be Honest About Who You Are

We encourage you to create a username that protects your privacy. But transparency matters: no impersonating other people, and no claiming medical credentials you don't have.

8. Respectful Curiosity Is Encouraged

Ask questions. Share your story. Explore ideas.

Just do it with humility and an open mind.

We're all students here.

9. Moderation With a Light Touch

Our moderators are here to keep the community safe and constructive.

We reserve the right to remove posts or suspend accounts that violate these guidelines, but our goal is always education, not punishment.

10. You're Responsible for Your Own Health Decisions

This community is for learning, not medical care. Always consult your own clinician before making changes to your health plan.

Community Guidelines at a Glance

• Be kind. Respect others and keep conversations constructive.
• Share, don't diagnose. Talk about your experiences, not medical instructions.
• Protect privacy. Yours and everyone else's.
• No emergencies. Seek professional help for urgent issues.
• No promotions. Keep the space free of sales and "miracle cures."
• Stay focused. Keep discussions relevant to health and learning.
• Use an alias. But don't impersonate or claim credentials you don't have.
• Stay curious. Ask questions with openness and humility.
• Moderation is gentle. But we'll step in when needed.
• Your health is yours. Always consult your own clinician.

Privacy Policy

Last Modified: March 2026

Privacy at a Glance

• We Are Educational: It's My Health LLC provides educational content and community support. We are not a medical provider, and this is not a telehealth service.
• Your Data: We collect information you give us, like when you register or buy supplements, and technical data, like cookies, to make the site work.
• No Kids: This platform is strictly for adults (18+).
• Your Control: You have rights to access, correct, or delete your data, depending on where you live.
• Health Data: If you share health info, we treat it with extra care, but we are generally not subject to HIPAA in the way your doctor is.

1. Introduction & Scope

At It's My Health LLC ("Company", "We", or "Us"), we respect your privacy. This policy applies to your interactions with our "Platforms," which include our websites, mobile/desktop apps, online forums, e-commerce stores, and electronic communications (email/text).

Where This Policy Does NOT Apply:

• Offline interactions.
• Third-party websites or apps, even if they link to us.

By using our Platforms, you agree to this policy. If you do not agree, please do not use our services.

Definitions

"Personal Information" means information that identifies or can reasonably be linked to you.

"Consumer Health Data" means personal information that identifies your past, present, or future physical or mental health status, as defined by applicable state laws, such as Washington's My Health My Data Act.

"User-Generated Content" means posts, comments, or other content you submit to our forums.

2. Important Note for Minors (Under 18)

Our Platforms are for adults only. We do not knowingly collect data from children under 18. If we discover we have collected data from a child without parental consent, we will delete it. If you believe we have such data, please contact us immediately.

3. The Information We Collect

We collect three main categories of information:

A. Information You Provide to Us

• Registration & Profiles: Name, email, address, and phone number.
• User-Generated Content (Public): Anything you post in our community forums. Warning: Information you post in forums is public. Even if you delete your account, copies of your posts may remain viewable in cached pages or if other users have stored them.
• Financial Info: All payment transactions are processed via secure third-party processors, such as Stripe. We do not store your full credit card or banking numbers.

B. Information Collected Automatically

As you navigate our Platforms, we use Cookies and Web Beacons to collect:

• Usage Data: IP address, browser type, and navigation patterns.
• Behavioral Data: Health topics viewed, products searched, and forum interactions.

4. How We Use Your Information

We use your data to:

• Provide Services: Fulfill orders, manage your forum access, and deliver content.
• Communicate: Send account notices, renewals, or marketing, which you can opt out of.
• Personalization: Tailor product recommendations to your interests.
• Safety: Enforce our Terms of Use and prevent fraud.
• Data Retention: We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

5. Disclosure of Your Information

We do not sell your personal information to data brokers for money.

We may share information in these ways:

• Service Providers: Contractors who help us run our business, including shipping, payment processing, and email delivery, bound by confidentiality.
• Advertising Partners: We may share limited identifiers with third-party partners, such as Google or Meta, for cross-context behavioral advertising. You may have the right to opt out of this under state law.
• Legal & Safety: To comply with court orders or protect the rights and safety of our Company and users.
• Business Transfers: In the event of a merger or sale, your data may be transferred to the new owner.

6. Critical Medical & Health Disclaimer

We are an educational platform, not a medical provider.

• Not Medical Advice: No doctor-patient relationship is created here.
• Not a Medical Record: Our Platforms are not an Electronic Medical Record (EMR). Do not upload clinical files.
• HIPAA Status: Unless notified in writing, we are not a covered entity under HIPAA. We treat health-related information as Sensitive Personal Information requiring enhanced encryption.
• Action: Always consult your own physician. Never delay medical care because of something you read on our Platforms.

7. Your Choices & State Privacy Rights

You have control over your data.

General Controls

• Cookies: You can set your browser to refuse cookies, though some features may break.
• Marketing: You can click "unsubscribe" in any email or use industry tools like the Network Advertising Initiative (NAI) to opt out of targeted ads.

State-Specific Rights

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have specific rights:

• Right to Know/Access, Delete, and Correct your data.
• Right to Opt Out of targeted advertising or the sale of data.

Washington & Nevada Residents: Under the My Health My Data Act and similar laws, you have specific rights regarding Consumer Health Data, including the right to withdraw consent for the collection or sharing of such data.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing your request.

8. Data Security

We use robust security measures, including encryption, to protect your data. No internet transmission is 100% secure. You are responsible for your account password.

Data Storage: We store and process data in the United States.

9. Changes to This Policy

We will post any changes here. If changes are material, we will provide a prominent notice, such as email or banner notice. Your continued use of the Platform after changes are made is deemed acceptance.

10. Contact Information

For questions about this policy, please contact us at:

[email protected]
1521 Blake St. STE 47006
Denver, CO 80202
720.575.2233

Return Policy

Document Date: January 2026

At It's My Health, we prioritize the safety and potency of our nutritional supplements above all else. Because our products utilize professional-grade formulations, which also require specific storage conditions, we are unable to accept returns.

Missing or Damaged Items

We make every effort to process and ship your order to ensure it arrives in good condition. Claims for missing, incorrect, or damaged products must be made within two (2) days of delivery and will be reviewed on a case-by-case basis.

Email us at [email protected] with your order number and a description of the missing or damaged items. Please include a picture of damage to the shipping container or its contents. We will investigate and determine the appropriate resolution.

Terms of Sale

Last Modified: March 2026

Website Terms of Sale

Welcome to the It's My Health Store. At It's My Health LLC ("Company," "we," or "us"), we want to make our purchasing process as clear and straightforward as possible. These terms apply to your purchase of physical supplements, digital downloads, and community memberships through our website (https://itsmy.health).

IMPORTANT: THESE TERMS REQUIRE YOU TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION RATHER THAN JURY TRIALS OR CLASS ACTIONS. By placing an order, you confirm that you are at least 18 years old and have the legal authority to agree to these terms.

1. Critical Health & Medical Disclaimers

We are an educational platform, not a medical provider.

• FDA / DSHEA Disclaimer: The statements on our website have not been evaluated by the Food and Drug Administration. Our dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.
• Not Medical Advice: All information provided on our site, product labels, or community forums is for educational purposes only. Purchasing a product or joining our community does not create a doctor-patient relationship.
• Consult Your Doctor: Always seek the advice of your physician before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition. If you experience any adverse reaction, stop using the product immediately and consult a healthcare professional.

2. Orders, Pricing, and Payments

• Order Acceptance: When you place an order, it is an offer to buy our products. We reserve the right to cancel or limit orders at our discretion, including due to inventory issues, pricing errors, or suspected fraud.
• Prices & Taxes: Prices are subject to change without notice. We will calculate and collect necessary sales taxes based on your location at checkout.
• Payment Authorization: By submitting an order, you authorize us and our secure third-party payment processors to charge your payment method for the total amount.
• Chargebacks: If you initiate a payment dispute or chargeback that is resolved in our favor, you agree to reimburse us for the reasonable costs incurred in responding to the dispute.

3. Shipping and Delivery

We will arrange the shipment of your products, and you are responsible for the shipping and handling charges specified at checkout.

• Risk of Loss: Title and risk of loss for physical items pass to you as soon as we transfer the package to the shipping carrier. We are not liable for delays caused by shipping carriers, weather, or customs.
• Third-Party Fulfillment: Certain items, such as print-on-demand books, may be produced and shipped directly by third parties, meaning their delivery timelines will apply.

4. Return & Refund Policy

• Physical Supplements: To protect the safety and potency of our professional-grade formulations, we are unable to accept returns on nutritional supplements. All sales are final.
• Missing or Damaged Items: If your order arrives damaged or incorrect, please email us at [email protected] with your order number and a photo of the damage within two (2) days of delivery so we can investigate and make it right.
• Digital Products: Digital downloads, such as PDF protocols, are non-returnable and non-refundable once purchased or accessed.
• Memberships: Community memberships automatically renew at the disclosed rate until you cancel. You may cancel at any time, but membership fees are non-refundable, and we do not provide prorated refunds for partial billing periods.

5. Warranties and Limitation of Liability

• Products Provided "AS IS": We do not manufacture the products. WE PROVIDE ALL PRODUCTS "AS IS" AND EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL BE LIMITED TO THE ACTUAL AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

6. Dispute Resolution

• Governing Law: These terms are governed by the laws of the State of Colorado.
• Binding Arbitration: Any dispute or claim relating to your purchase will be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (AAA).
• Class Action Waiver: YOU AGREE TO ARBITRATE ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CONSOLIDATE CLAIMS AGAINST US.

7. Contact Us

If you have any questions about these Terms of Sale or your order, please contact us:

Email: [email protected]
Address: 1521 Blake St. STE 47006, Denver, CO 80202
Phone: 720.575.2233

Terms of Use

Last Modified: March 2026

Website Terms of Use

1. Acceptance of the Terms of Use

These Terms of Use are entered into by and between You and IT'S MY HEALTH LLC ("Company," "we," or "us"). The following terms and conditions, together with our Privacy Policy and Terms of Sale, incorporated herein by reference, govern your access to and use of https://itsmy.health (the "Website"), including any content, educational videos, community forums, and services offered on or through the Website.

IMPORTANT: THIS IS AN EDUCATIONAL PLATFORM, NOT MEDICAL CARE.

• No Doctor-Patient Relationship: The Website, including content from "Dr. G," is for general informational and educational purposes only. It does not provide medical advice, diagnosis, or treatment. Use of this Website does not create a doctor-patient relationship.
• No Emergencies: Do not use this Website for medical emergencies. If you have a medical emergency, call 911 immediately.
• No PHI: Do not submit clinical records or Protected Health Information (PHI) to the Website.

By clicking "I Agree" or by using the Website, you accept and agree to be bound by these Terms of Use. If you do not agree, you must not access the Website.

2. Eligibility

The Website is offered to users who are 18 years of age or older and reside in the United States. By using this Website, you represent that you meet these requirements.

International Use Disclaimer: Our Website is intended for users located in the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

3. Artificial Intelligence (AI) & Automated Tools

• AI Usage: We may use Artificial Intelligence (AI) and machine learning tools to assist in summarizing content, moderating forums, suggesting educational topics, and personalizing your experience.
• Not Professional Advice: AI-generated content may contain errors ("hallucinations"). Any AI-assisted summaries or interactions are strictly for educational purposes and must not be relied upon as professional medical advice.
• Data Processing: By using the Website, you acknowledge that your User Contributions may be processed by automated systems to improve the safety and functionality of our educational community.

4. Access and Account Security

We reserve the right to modify or withdraw the Website at our reasonable discretion. You are responsible for keeping your login credentials confidential. You agree to notify us immediately of any unauthorized access to your account.

5. Intellectual Property Rights

The Website and its contents, including text, video, design, and software, are owned by the Company and protected by copyright and trademark laws.

• Permitted Use: You may use the Website for your personal, non-commercial use only.
• Restrictions: You may not reproduce, distribute, or create derivative works of our material without permission, except for standard web caching or printing a single copy for personal use.

6. User Contributions & License

The Website contains forums and interactive features where you can post content ("User Contributions").

• Your Ownership: You retain ownership of your User Contributions.
• License to Us: By posting, you grant the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute your User Contributions in connection with the operation, promotion, improvement, and educational mission of the Website.
• PHI Warning: You warrant that your contributions will not contain Protected Health Information (PHI) or medical records.
• No Guarantee of Storage: We do not guarantee the storage, availability, or continued display of any User Contributions and are not responsible for any loss, deletion, or failure to preserve content.

7. Prohibited Uses & Community Standards

To maintain a safe educational environment, you agree not to use the Website to:

• Violate Laws: Engage in any illegal activity or violate any applicable laws.
• Impersonate: Pretend to be the Company, a moderator, or another user.
• Harass: Bully, stalk, or engage in abusive conduct toward users or moderators.
• Commercial Spam: Advertise or solicit the sale of goods or services, including supplements or medical devices, for commercial gain without our written consent.
• Practice Medicine: Provide individualized diagnosis or treatment plans to other users.
• Harmful Misinformation: Disseminate health content you know to be false or misleading.

Note: Genuine, non-commercial discussion of personal experiences with health products is permitted within the community forums, provided it does not constitute medical advice.

8. Monitoring and Enforcement

We strive to support open discussion but reserve the right to:

• Remove or refuse to post any User Contribution for any reason.
• Take necessary legal action for illegal use of the Website.
• Edit for Safety: We may redact or anonymize User Contributions, such as removing accidental PHI or personal identifiers, to protect user privacy, though we assume no obligation to do so.
• Right to Terminate Accounts: We may suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any conduct we determine to be harmful to the Website or its users.

9. Disclaimer of Warranties

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We do not guarantee that the site will be error-free, uninterrupted, or free of viruses.

10. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY AND ITS AFFILIATES WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF YOUR USE, OR INABILITY TO USE, THE WEBSITE, EVEN IF FORESEEABLE.

11. Indemnification

You agree to defend and indemnify the Company against any claims, liabilities, or expenses arising from your violation of these Terms of Use or your use of the Website.

12. Dispute Resolution & Arbitration

• Governing Law: All matters relating to the Website are governed by the laws of the State of Colorado.
• Informal Resolution: Before filing a claim, both parties agree to try to resolve the dispute informally by contacting the other party in writing.
• Binding Arbitration: If a dispute is not resolved within 30 days, both you and the Company agree to resolve any claims relating to these Terms of Use or the Website through final and binding arbitration under the Rules of the American Arbitration Association, applying Colorado law. You waive your right to a jury trial.
• Time Limit: Any claim must be commenced within one (1) year after the cause of action accrues.

13. Entire Agreement

These Terms of Use, along with our Privacy Policy and Terms of Sale, constitute the sole and entire agreement between you and IT'S MY HEALTH LLC regarding the Website.

14. Contact Us

This Website is operated by IT'S MY HEALTH LLC. All feedback and technical support requests should be directed to:

[email protected]
1521 Blake St. STE 47006
Denver, CO 80202
720.575.2233